My order is marked as delivered but I didn't receive it. Before contacting us, please double check the address you provided. If your address is correct please contact USPS and provide your tracking number. Shipping costs are paid to them to ensure you receive your package, track it down if it's misplaced or replace the money you lost. If they are not responsive please contact us via email firstname.lastname@example.org If the mailing address provided during checkout is incorrect we can not replace your item.
Do not wash on high. Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
What is the return/exchange policy?
If you received the wrong item, damaged item or have fit issues email us at email@example.com, with your name, the name of the products, nature of the problem, and if applicable, attach a picture of the damage so we can confirm in writing if the request is approved. Our policy lasts 7 days from receipt of the order. If more than 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or replacement.
How long does shipping take?
Orders are shipped within 2 business days of purchase unless you paid for faster shipping.
Your order should arrive between 2-7 days from shipping date, depending on how far you are from Chicago.
These can take anywhere from 1-2 weeks to arrive, and even more during holidays. Please keep in mind we can't control how long it takes customs and border patrol to release the shipment once it arrives in your country.
Will I be able to track my shipment?
Tracking numbers are sent via email. Please double check the email you provide while ordering. If it has been 7 calendar days and you have not received a tracking number via email please email customer care at firstname.lastname@example.org